Frequently Asked Questions
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. Once shipped, the shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
NOTE: Our fulfillment times may be longer than usual. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed, embroidered and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a week’s time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Wine Shipping Policies & Important Information
Special shipping rates Florida
FREE shipping via Fedex Ground on all orders over $130 (pre-tax). Deliveries are made Monday thru Friday. Please allow approximately 1-2 business days for delivery. For orders under $130, regular Fedex rates apply.
Shipping to other States
We may ship wine, on your behalf, to other States, whereas accessories (apparel, glassware, gifts) and gift cards can be shipped to all 50 States.
We cannot ship wine to the following states: ND, NH, UT, MS, AL, VT, KY, SD.
You must be at least 21 years of age to purchase wine. By placing your order you have represented to Winetraveler that you are at least 21 years old.
Generally, we do not ship internationally, as some countries have restrictions on wine/sake shipping. Please send an email to firstname.lastname@example.org before purchasing. In all cases, local taxes and shipping will be paid by the purchaser.
To ensure your wine is delivered on the first attempt we strongly recommend you use an address where there is a person at least 21 years of age available to sign for your package. By law wine cannot be left without a signature from a person at least 21 years of age. We cannot refund any shipping charges (if applicable) for a shipment returned to us because of no adult available for signature. We cannot ship to a APOs, FPOs or P.O. boxes. and a package will not be delivered to a person who is considered intoxicated by the driver.
Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact email@example.com
We will retain a 5% fee for any order canceled after the credit card has been charged, but not yet shipped. We can not accept returns from Zalto glasses, as these are delicate and require a special boxes. We cannot refund Fedex/UPS fees in case of delays.
Winetraveler may hold a wine shipment during extremely hot weather to protect the quality of items purchased. These occurrences are most likely during summer months in Florida. When we temporarily hold your shipment, we’ll notify you by email.